For any enquiries related to your NSWA Ambulance account and fes, you can contact NSW state Debt Recovery on 1300 655 805
NSW Ambulance exemptions:
You may be entitled to a full or partial exemption from payment for any of the following reasons:
You are a member of a health fund.
You are a pensioner.
You are covered by a school or group contribution.
You are covered by a workers compensation claim.
You are covered by third party insurance.
There are no reciprocal agreements for ambulance services in NSW and overseas tourists.
Overseas tourists visiting the state of NSW are responsible for payment of the full cost of service.
Overseas tourists are encouraged to purchase travel insurance or private health fund cover for the duration of their stay in Australia.
Click here to access the NSW Ambulance Frequently Asked Questions for interstate and overseas residents.
NSW Ambulance fees payment arrangement:
If your outstanding debt balance is $20.00 or more and you can't pay on time and in full, you can setup a payment plan. This will allow you to pay your debt by instalments over time.
You can pay your instalments using one of the following payment methods:
Direct debit from your bank account or Visa or MasterCard
Credit card payments via our online web portal or phone
Once you have completed the payment arrangement setup, we will send you a confirmation letter followed by reminder letters via your agreed contact method, that you have provided during your payment arrangement setup.
You need to pay all instalments on time and in full. If you don't, you'll default on the plan. If you default on the payment plan, we may impose more stringent requirements before agreeing to a new plan.
If you are unable to pay the instalment in full at that time, you should call us at least THREE days prior to the due date of that instalment.
To make changes to your existing payment arrangement including the change of credit card or bank account details of your direct debit setup, you should call us at least FIVE days prior to the scheduled next payment.